Help Center

Help Center

Welcome to the sheDressy.com Help Center! We're here to assist you with any questions or issues you may have. Below, you’ll find answers to some of the most common inquiries. If you can’t find what you're looking for, don’t hesitate to reach out to our customer support team.

1. Order & Shipping

  • How do I place an order? To place an order, simply browse our collection, add your desired items to the cart, and proceed to checkout. You’ll be prompted to enter your shipping and payment details to complete your order.

  • How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

  • Do you offer international shipping? We currently offer free shipping within the USA, Canada, New Zealand, and Australia. Unfortunately, we do not ship to other countries at this time.

  • How long will it take for my order to arrive? Orders typically arrive within 5-7 business days for the USA, Canada, New Zealand, and Australia. Delivery times may vary based on your location and carrier.

2. Returns & Refunds

  • What is your return policy? We offer a 15-day return policy from the date of delivery. Items must be unused, unworn, and in their original condition with tags attached. Please refer to our Return & Refund Policy for more details.

  • How do I initiate a return? To initiate a return, please email us at support@sheDressy.com with your order number and the item(s) you wish to return. We’ll provide you with further instructions.

  • When will I receive my refund? Once we receive your returned item and verify its condition, we’ll process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect on your statement.

3. Account & Payment

  • Do I need an account to place an order? No, you can check out as a guest. However, creating an account with us will allow you to track your orders, save your information for future purchases, and receive updates on promotions and new arrivals.

  • What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and other payment options available at checkout.

  • Is it safe to enter my payment information on your website? Yes, we use encryption technology to ensure that your payment and personal information are secure during the transaction process.

4. Product Information

  • How do I find the right size? Each product page on our website includes a size chart to help you choose the perfect fit. If you need additional assistance, feel free to contact us at support@sheDressy.com.

  • Do you restock sold-out items? While we do our best to restock popular items, availability may vary. If you’re interested in a sold-out item, we recommend signing up for the product’s notification alert, and we’ll let you know if it becomes available again.

  • Can I exchange an item? We currently do not offer direct exchanges. If you wish to receive a different size or style, please return the original item for a refund and place a new order.

5. Contact Us

  • How can I get in touch with customer support? If you need help with anything, feel free to contact us via the following methods:

We aim to respond to all inquiries within 24-48 hours.

6. General Questions

  • Can I change my order after I’ve placed it? We process orders quickly to ensure fast shipping. If you need to make changes, please contact us immediately at support@sheDressy.com, and we’ll do our best to accommodate your request before the order is shipped.

  • Do you offer gift cards? At this time, we do not offer gift cards, but we’re working on introducing this feature in the future. Stay tuned!

If you didn’t find the answer to your question, feel free to contact our support team at support@sheDressy.com, and we’ll be happy to assist you!